Product Manager

· Birmingham, Alabama
Employment Type Full-Time

Product Manager

at TrustSpot


About You

You want to be part of a small but driven team making an impact on small businesses. You are excited by the opportunity to learn and grow a company. You are confident, committed and energetic about your craft and passionate about helping others grow their business. 


Responsibilities

  • Collect customer feedback directly from customers via customer surveys and interviews and ticketing systems
  • Communicate product initiatives and value propositions to the entire company
  • Be responsible for keeping everyone on the same page in regards to the product and our development cycle
  • Craft the ideas into user stories for prioritization and seamless execution by the development team
  • Collaborate with our Customer Support, Customer Success, Sales, Marketing, and Development teams to build the best product for our customers
  • Conduct competitor research to identify gaps in our offering
  • Conduct phone and video interviews with customers and leads
  • Prioritize ideas and set deadlines
  • Analyze data


Requirements

  • Prior product management and/or business analysis experience
  • A passion for organization and processes
  • Punctual and focused on deadlines
  • High-energy, get things done
  • The ability to express your ideas clearly in persuasive emails and written communication
  • Mature and confident with strong interpersonal skills
  • Self-motivated, driven, dynamic personality
  • Located or willing to relocate to Birmingham, Alabama


Benefits

  • A structured growth plan for product manager development
  • Product manager training and on-the-job shadowing
  • A calling to innovate and improve every day
  • Ability to work in a collaborative and fast paced environment
  • A competitive benefits and compensation package
  • A fun, casual team environment with cool co-workers who engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
  • Comprehensive health benefits with options covering up to 100% of monthly premiums
  • Unlimited PTO (approved by manager and used appropriately)
  • 401K
  • Learning stipend
  • Gym and wellness stipend


About Us 

Authenticity and social proof are the pillars of consumer trust online. We’re on a mission to help brands capture their customers’ voices through visual marketing. Our business review and reputation management platform allows companies to automatically gather quality, 100% verified buyer reviews for their business. Review integrity is our main priority. Only customers who have made a real transaction are asked to leave a review, and negative reviews are never deleted. Our approach to transaction-based reviews makes us the #1 most trusted source for eCommerce and merchant reviews.

 

TrustSpot’s solution for capturing and displaying customer ratings and reviews, video testimonials, photos, social experiences, product Q&As, and more helps increase conversion rates and ultimately boost sales. And with seamless integrations into over a dozen of the leading eCommerce platforms, we’re making it easy for brands to get started collecting this content right away.

 

TrustSpot provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Thank You

Your application was submitted successfully.

  • Location
    Birmingham, Alabama
  • Employment Type
    Full-Time